Our Store Policies

Things You Need to Know

We founded Waisted Aura with one goal in mind: giving our customers a fair, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below!

Our Return & Exchange Policy

How We Do It

We have a NO REFUND policy. All sales are final and no refunds are given in any case.

We do offer a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. To request an exchange, you can start by contacting us at waistedaurabydess@gmail.com You will need the your order number as proof of purchase.

Exchange Eligibility

Your custom item is not the right size. (All sizes and inches are listed in product details)
You received the wrong product.
Your item arrives damaged (with proof)

If you have entered the wrong size - or sized incorrectly, please contact us for an exchange within 7 days of delivery. Your order must be shipped back within 30 days of delivery. Items must be returned in original condition. Any loss in value will be at the buyer’s expense. Buyers are responsible for return shipping cost.

Please utilize our contact form to process an exchange. Input all details such as: incorrect size, corrected size, and which product you are exchanging. Please include your order # in the form for easier processing.

ALL EXCHANGES HAVE TO BE THE SAME AS THE INITIAL ORDER!

Please email us to learn more.

Damages / Lost Mail
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. It is required that you email us (waistedaurabydess@gmail.com) a picture of product as proof, only if it is damaged or if it is not the item that you initially ordered.

Disclaimer: Waisted Aura has no control over items that are in USPS, or UPS custody. Waisted Aura is NOT responsible for any lost, stolen or damaged packages during shipment you can request package insurance upon ordering. Please contact your postal/shipping service for all your shipping inquires all tracking numbers will be sent out upon payment. If your package has already been shipped out with the wrong address, Waisted Aura cannot provide you with a refund or exchange. If your package is returned to us due to incomplete or incorrect shipping information, there will be a shipping fee to ship your order out again.

Feel free to contact us with any remaining questions or concerns at waistedaurabydess@gmail.com

Shipping Policy

The Small Print

Every item and order is handmade by Dess and associates, meaning once an order is placed it needs to made from start to finish. We have a 7-14 business days production time. WE DO STRIVE FOR FAST SHIPPING!

All shipping done is through USPS-First Class or UPS and tracking numbers are provided with every order. USPS domestic shipping is approximately 2-8 business days.

(Business days = Weekdays, no weekends and holidays)

*NOTE If the address entered is incorrect. Please email waistedaurabydess@gmail.com immediately with the correct address and your order number and we will happily change it for you.

If your package is returned to sender due to incomplete or incorrect address there will be a $13.00 re-shipping fee to ship it again for domestic orders only.

Contact

Privacy at Waisted Aura

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the site.

Personal information we collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The site is not intended for individuals under the age of 16.

We do not sale personal information to third parties.